Frequently Asked Questions
How do I make a reservation or request a quote?
You visit our location at 6250 Inez St, Unit 10, Ventura, CA 93003 and make your reservation or request a quote in person or give us a call and one of our consultants will be able to assist you. You can also submit your quote request through our website and we will get back to you within 24 hours.
Do you have a price list?
Yes, you can download our price list by clicking this link Price Guide. Prices are subject to change without notice.
Are there additional Fees?
We offer an optional 12% damage waiver on our equipment, excluding glassware and china. The damage waiver covers incidental damage to the equipment covered. All equipment must be returned to be covered under the damage waiver.
Glassware and china missing or broken will be charged the replacement cost.
We do not charge sales tax on our rental equipment.
Is there a deposit require to make a reservation?
Yes, A 50% deposit is required to secure your order. This deposit can be paid by credit card, cash or check. A credit card is required even if you pay your deposit in cash or check. The balance will be due 7 days prior to your event, at this time we will also require a final guest count.
Do you have Cancellation policy?
Yes, A 25% cancellation fee will be charge in the event customer cancels all or any part of the order seven days or more prior to the event. A 75% cancellation fee in the event customer cancels all or any part of the order six days or less prior to the event. A 100% cancellation will be charge in the event customer cancels the order the day off.
Is delivery and pick up available?
Yes, we offer delivery to Ventura, Santa Barbara and Los Angeles Counties. Fees are based on our working hours Monday thru Friday, 8am to 5pm and Saturdays from 8am to 2pm. After hours arrangements can be made for an additional fee.
Is set up and take down available?
Yes, upon delivery and pickup, our drivers can setup & strike down tables and chairs for you at an addition cost starting at $.80 / chair and $4.00 / table, this service must be arranged prior to your delivery day to ensure sufficient time is built into our driver’s schedule.
How far in advance do I have to make my reservation?
The sooner the better, we take reservations up to one year prior to event. However, most of our orders are placed 2-4 months prior to event.
Do my rental items have to be washed before I returned them?
We ask that all glassware is emptied of any liquid and placed back in their racks. Chinaware is to be rinsed or scraped of any excess food and placed back in their crates. Linen should be shaken out and free of any food or debris, then placed in the linen bag provided. Please make sure all linen is dry before it is placed in the linen bag. For tables, chairs and any other items we asked that they are stacked in same way they were delivered.
What if I break, damage or have any missing items?
You will have up to 5 days after your event to return any missing items. After 5 days, any items not returned and items returned broken or damaged will be subject to replacement fees. All replacement fees will be applied to the credit card on file at which time you will receive a final invoice.