Frequently Asked Questions
How do I make a reservation or request a quote?
You visit our location at 6250 Inez St, Unit 10, Ventura, CA 93003 and make your reservation or request a quote in person or give us a call and one of our consultants will be able to assist you. You can also submit your quote request through our website, and we will get back to you within 24 hours.
Can I adjust my order?
Yes, you can adjust your order any time. Adding to your order can be done at any time as long as inventory is available. You can also remove items from your order any time, just refer to our cancellation policy to avoid any cancellation fees.
Is delivery and pick up available?
Yes, we offer delivery to Ventura, Santa Barbara, and Los Angeles Counties. Fees are based on our working hours Monday thru Friday, 8am to 5pm and Saturdays from 8am to 2pm. After hours arrangements can be made for an additional fee.
Is set up and take down available?
Yes, upon delivery and pickup, our drivers can setup & strike down tables and chairs for you at an addition cost. Please arrange this service with one of consultants prior to your delivery day to ensure sufficient time is built into our driver’s schedule.
How far in advance should I make my reservation?
The sooner the better, we take reservations up to one year prior to event. Although we have large quantities of inventory, we do tempt to get completely booked from time to time. We will do our very best to accommodate your rental item needs at the time you place your order.
Do my rental items have to be washed before I returned them?
We ask that all glassware is emptied of any liquid and placed back in their racks. Chinaware is to be rinsed or scraped of any excess food and placed back in their crates. Linen should be shaken out and free of any food or debris, then placed in the linen bag provided. Please make sure all linen is dry before it is placed in the linen bag. For tables, chairs, and any other items we asked that they are stacked in same way they were delivered.
What if I break, damage, or have any missing items?
You will have up to 5 days after your event to return any missing items. After 5 days, any items not returned, and items returned broken or damaged will be subject to replacement fees. All replacement fees will be applied to the credit card on file at which time you will receive a final invoice.
Are sponsorship opportunities for donations or discounts available?
Yes! Please download and submit this sponsorship_form to [email protected] or fax it to 805.644-6532 be considered for sponsorship. The form must be received at least 30 days before your event.
Policies
Deposit
A 50% deposit is required to secure your order. This deposit can be paid by credit card, cash, or check. A credit card is required even if you pay your deposit in cash or check. The balance will be due 7 days prior to your event, at this time we will also require a final guest count.
Cancellation policy
A 25% cancellation fee will be charged on all confirmed orders. A 50% cancellation fee will be charge on cancellations 7-30 before delivery or customer will call. A 100% cancellation will apply orders canceled less than Six (6) days before deliver or customer will call. No Refunds will be issue on any unused items.
Damage Waiver
Customer has the option to accept Amigo’s damage waiver protection plan. If customer accept the protection plan, Amigo will waive any claims against customer for accidental breakage or damage to rental items.
Understand Protection Plan is not insurance and it does not cover:
- Items not returned
- Theft
- Damage resulting from vandalism or intentional or improper misuse
- Any damage due to weather
- Damage resulting from failure to secure Rental Items during transport, overloading or exceeding the rated capacity of the Rental Items
- Damage to motors or other electrical appliances or devices caused by artificial current
- Any damage resulting from use of the Rental Items in violation of any provision of this Agreement or violation of any law, ordinance, or regulation
We Respect Your Privacy
Our website uses Google Analytics, which collects data about our website traffic via Google advertising cookies and anonymous identifiers. We use this information to analyze demographics information about the general types of people who visit our site, and also to see the general behavior of our visitors as a whole. No personally identifiable information is gathered by Google, and we DO NOT merge any personally identifiable information we collect (for example, during our account sign-up or checkout process) with any information collected through Google. Still, if you would like to opt out of this and any other website that uses Google Analytics, please download the Google Analytics Opt-out Browser Add-on.
